Who we are
Our website address is: https://radarbiolabs.com.
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RADAR BIO LABS (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website www.radarbiolabs.com, place orders, or communicate with us.
By using our Site or providing us with your personal information, you consent to the practices described in this Policy. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
1. Information We Collect
We may collect the following types of personal information:
- Contact and Account Information: Name, email address, phone number, billing and shipping address, and account login details.
- Order and Transaction Information: Details of products you purchase, payment information (processed securely by third-party providers), order history, and delivery preferences.
- Technical and Usage Information: IP address, browser type, device information, pages visited, time spent on the Site, and cookies or similar tracking technologies.
- Communications: Any information you provide when contacting us via email, live chat, phone, or through forms on the Site.
- Other: Any additional information you voluntarily provide, such as research-related inquiries or feedback.
We do not intentionally collect sensitive information (as defined under the Privacy Act) unless it is reasonably necessary for our functions and you have consented or it is otherwise permitted by law.
2. How We Collect Your Information
We collect personal information directly from you when you:
- Create an account or place an order
- Subscribe to newsletters or updates
- Contact us for support or inquiries
- Browse our Site (via cookies and analytics tools)
We may also collect information from third parties, such as payment processors, shipping carriers, or analytics providers, where permitted by law.
3. Purposes for Collecting and Using Your Information
We collect and use your personal information for the following purposes:
For internal business purposes such as analytics, auditing, and record-keeping
To process and fulfil your orders, including shipping and payment processing
To communicate with you about orders, updates, and customer service
To improve our website, products, and services
To send marketing communications (only with your consent or where permitted by law)
To comply with legal and regulatory obligations
To prevent fraud, misuse, or security issues
4. Sharing and Disclosure of Your Information
We may disclose your personal information to:
- Third-party service providers who assist us with website hosting, payment processing, order fulfilment, shipping, email marketing, and analytics (e.g., Shopify, payment gateways, couriers). These providers are contractually obligated to protect your information.
- Professional advisers (lawyers, accountants) where necessary.
- Government or regulatory bodies if required by law.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance your experience, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings. For more details contact us.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure servers, encryption for sensitive data (such as payment details), and access controls.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we will securely delete or de-identify it.
8. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent (where applicable) for certain uses of your information
- Opt out of marketing communications at any time (via unsubscribe link or by contacting us)
- Complain about how we have handled your personal information
To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe and may ask for identification to protect your privacy.
9. International Transfers
If we transfer your personal information outside Australia (for example, to service providers in other countries), we will take reasonable steps to ensure that the overseas recipient complies with privacy standards comparable to the Australian Privacy Principles.
10. Children’s Privacy
Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review it periodically.
12. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us using the contact us form:
We will investigate and respond to your query as soon as practicable.