Radar Bio Labs is committed to providing fast, secure, delivery across Australia. Please review the information below to understand how we manage shipping, delivery, and order-related matters.
Order Processing
Orders are typically processed and dispatched within 1 business days on orders placed before 12.00pm.
Processing times may be extended during peak demand periods, promotions, or public holidays.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Shipping & Delivery
We ship Australia-wide using reliable carrier services, with express tracking provided.
Delivery timeframes vary depending on your location and the carrier.
While we ensure prompt dispatch, delivery timeframes are not guaranteed and may be impacted by external factors once the parcel is in transit.
Packaging
All orders are shipped in protective packaging with no reference to the contents.
We prioritise customer privacy and ensure all shipments are handled with discretion.
Shipping Costs
Shipping fees (if applicable) are calculated at checkout based on your location and selected delivery method.
Any active promotions, including free shipping offers, will be automatically applied at checkout where eligible.
Returns & Refunds
Refer to our Returns and Refund Policy here
Issues on Arrival
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
To assist with your claim, please include clear photos of:
- The external packaging
- The contents received
- Any visible damage
Our team will review the issue and work with you to provide a suitable resolution.
Important Notice
Please ensure your shipping details are accurate at checkout.
We cannot guarantee changes once an order has been placed.
For any questions regarding shipping or your order, please contact our support team.