Our website address is: https://radarbiolabs.com.
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Welcome to RADAR BIO LABS (the “Site” or “we”/“us”/“our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By browsing, accessing, or purchasing from the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. Acceptance of Terms
These Terms constitute a legally binding agreement between you and RADAR BIO LABS. We may update these Terms from time to time. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
2. Intended Use – Research Only
All products sold on this Site are strictly for laboratory research and scientific investigation purposes only. They are not for human consumption, not for diagnostic, therapeutic, or medical use, and are not approved by any regulatory authority (including the TGA, FDA, or equivalent) for use in humans or animals.
You represent and warrant that:
- You are a qualified researcher, laboratory, or institution.
- You are over the age of 18 years
- You will use the products solely in accordance with all applicable laws, regulations, and ethical guidelines.
- You will not administer, ingest, or apply the products to humans or animals in any way.
We reserve the right to refuse or cancel any order if we suspect misuse or non-research intent.
3. No Medical or Therapeutic Claims
Nothing on this Site is intended to diagnose, treat, cure, or prevent any disease or medical condition. Products are not dietary supplements, not medicines, and not cosmetic ingredients.
4. Product Information and Accuracy
We make every effort to ensure product descriptions, purity levels, and specifications are accurate. However, we do not guarantee that all information is error-free. Batch testing results (where provided) are for informational purposes only and relate to the specific lot tested.
Final determination of suitability for your research rests entirely with you.
5. Ordering and Payment
All prices are in Australian Dollars (AUD) unless otherwise stated and are subject to change without notice.
Orders are subject to acceptance by us. We may cancel or limit any order at our discretion.
Payment must be made in full at the time of ordering via the methods provided.
You are responsible for any applicable taxes, duties, or customs fees in your jurisdiction.
6. Shipping and Delivery
Shipping times are estimates only and not guaranteed.
We are not responsible for delays caused by carriers, customs, or unforeseen events.
Risk of loss or damage passes to you upon dispatch.
7. Returns, Refunds, and Cancellations
Returns
Due to the nature of the products, we do not accept returns. All sales are final once an order has been placed and dispatched, we do not accept returns or refunds for change of mind, incorrect purchase, or opened vials or shipped to the incorrect address.
Refund Eligibility
We only offer refunds under the following conditions:
- If you have not received your order within 15 days from the date of dispatch, and
tracking shows no delivery or movement, you may be eligible for a refund.
Refund Policy
Please read this policy carefully before placing your order.
Order Finality
Due to the nature of the products, we do not accept returns. All sales are final once an order has been placed and dispatched, we do not accept returns or refunds for change of mind, incorrect purchase, or opened vials or shipped to the incorrect address.
Non-Delivery Refunds
Refunds are only considered in cases where an order has not been delivered.
- If your order has not arrived within 15 days from the date of dispatch, and the tracking information shows no movement or delivery confirmation, you may request a refund review.
All refund requests are subject to verification of tracking data and shipping status.
Conditions
Refunds will not be issued in the following situations:
- The tracking status shows the parcel has been delivered
- There is ongoing movement or updates within the tracking system
- Incorrect shipping details were provided at checkout
- Delivery delays caused by postal or courier services
Refund Process
To request a refund, please contact our support team with:
- Your order number
- Relevant tracking information
Once reviewed and approved, refunds will be processed back to the original payment method.
8. Warranties and Disclaimers
Products are provided “as is” with no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that products will meet your specific research requirements or that the Site will be error-free or uninterrupted.
9. Limitation of Liability
To the maximum extent permitted by law, RADAR BIO LABS, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or products, even if advised of the possibility of such damages.
Our total liability shall not exceed the amount you paid for the specific product giving rise to the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless RADAR BIO LABS and its personnel from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:
Any breach of your representations and warranties.
Your misuse of products;
Your violation of these Terms; or
11. Intellectual Property
All content on the Site (text, images, logos, product data, etc.) is owned by or licensed to RADAR BIO LABS and protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written consent.
12. Privacy
Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
13. Prohibited Conduct
You agree not to:
Resell or redistribute products without our express written permission.
Use the Site for any unlawful purpose;
Attempt to gain unauthorised access to any part of the Site;
Interfere with the proper functioning of the Site; or
14. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Queensland, Australia. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of Queensland.
15. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16. Contact Us
If you have any questions about these Terms, please contact us at using the contact details form on this site or email info@radarbiolabs.com.
By continuing to use this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.